Privacy Policy

KnowItNow24x7 is committed to protecting and respecting your privacy; however, you are not completely anonymous when using our service. Please read this Privacy Statement to better understand our practices regarding personal information and how those practices may affect you. Use of the KnowItNow24x7 service is your agreement to this Privacy Statement.


Information Collected

After entering your ZIP Code, you will be asked for the following information at the KnowItNow24x7 Please tell us about your question page:

While not all of this information is required, librarians are better able to answer your questions if you enter complete and accurate information. In addition to the information that you enter yourself, KnowItNow24x7 also retrieves your IP address and assigns a unique, randomly-generated Customer ID to your session.

Back to Contents


KnowItNow24x7 uses cookies to manage the status of sessions. Using a definition from Microsoft, a cookie is "a very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you." This site uses cookies for carrying data about your current KnowItNow24x7 session from one Web page to the next within this site. KnowItNow24x7 does not use cookies to track your movements among Web sites nor to store any personal data, and the cookies are not exchanged with other entities.

Back to Contents

Information Use and Storage

Back to Contents

Session Transcripts

All information that you provide is stored on secure servers in the form of a "transcript." These transcripts may be stored permanently for the purposes of statistical reporting, research, and training. All personal data related to you (name, e-mail address, IP address) is purged from our database on a regular basis.

KnowItNow24x7 retains the right to use stored transcripts for the following purposes:

Back to Contents

Exit Surveys

In order to improve the service and better understand your needs and experience, users will be offered, from time to time, a voluntary exit survey. As with transcript data, exit survey data is stored indefinitely on secure servers and is used to review service quality, identify training needs, and for promotional or publicity purposes. KnowItNow24x7 reserves the right to use exit survey comments for publicity, promotional, or other purposes. KnowItNow24x7 is committed to protecting and respecting your privacy, therefore, no identifying information will be associated with comments used for these purposes. Comments may be modified for length, spelling, grammar, etc.

Back to Contents

Addressing Security Precautions

While we do our best to protect your personal information, KnowItNow24x7 cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. It is up to you to protect yourself. Please be careful and responsible whenever you are online.

If you are using a computer to which others have access, such as one in a computer lab, Internet café, or public library, always remember to log out and close your browser window when leaving the computer.

Our librarians will routinely send you to other sites on the Internet. Users of the KnowItNow24x7 service should be aware that these other sites have their own, separate privacy and data collection practices and policies. KnowItNow24x7 assumes no responsibility or liability for these independent policies. In addition, while KnowItNow24x7 librarians do their best to verify the reliability and appropriateness of websites sent to you, KnowItNow24x7 and its librarians are not liable for any content, advertising, or links contained on those sites. Users of the KnowItNow24x7 service assume all responsibility.

By using KnowItNow24x7, you consent and agree that KnowItNow24x7 may access, disclose, or preserve information associated with your use of the service including (without limitation) your personal disclosed information or information that KnowItNow24x7 acquires about you through your use of the services (such as IP address or other third-party information) when KnowItNow24x7 forms a good faith belief that doing so is necessary (a) to comply with applicable law or to respond to legal process from competent authorities; or (b) to help prevent a loss of life or serious physical injury to anyone.

Back to Contents

December 2012