About KnowItNow24x7

KnowItNow24x7 is an online reference service for the citizens and residents of Ohio brought to you by the State Library of Ohio and libraries throughout the state. Professional librarians are available to answer your reference questions and to assist you in finding information. The service is one of the busiest of its kind in the United States. OhioLINK formed a partnership with KnowItNow24x7 in April 2008 to provide online reference service to their students. The OhioLINK service is named KnowItNow Academic. From July 2012 through June 2013, live chat reference hours from 1am-7am were shifted to busier daytime hours. Beginning on July 1, 2013, patrons are once again able to chat live with a librarian 24-hours-a-day, 7-days-a-week, and the service is no longer closed on holidays.


How does the service work?

Once logged on with your Ohio ZIP code at KnowItNow.org (or institution, in the case of KnowItNow Academic), you and a librarian can engage in an online chat session. The librarian will share their expertise and provide high-quality, authoritative web sites and online database resources via web addresses within the chat.

If you provide your email address on the Please tell us about your question page, you will receive in your email a copy of your conversation with the librarian including all links to the resources shared with you.

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When is the the service service available?

You can have a live chat reference session with a librarian seven days a week, 24-hours-a-day, including holidays.

In addition to chatting live, you also have the option to leave a message which will be answered by a librarian by email, usually within the same business day. The leave-a-message option is available after you click "Connect to a librarian" on the Please tell us about your question page during regular library hours.

Also, you can (during regular library hours) use your phone to text KnowItNow24x7 by texting knowitnow to 66746. Texts received after-hours will receive an automatic response first (indicating the service is presently unavailable) but will receive a follow-up with detailed information answering their question as soon as possible.

KnowItNow Academic is available 9:00 am to 9:00 pm, Monday through Thursday, and 9:00 am to 5:00 pm, Friday. Outside those hours, OhioLINK students are routed to public or after-hours librarians who are able to serve them.

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What can the service do for me?

Whether you're a college student needing help with a research paper, a middle school student needing ideas for your science fair project, or anyone looking for suggestions for a good book to read, KnowItNow24x7 is here to help you find what you are looking for. Although KnowItNow24x7 librarians cannot provide tutoring assistance, they can provide authoritative, helpful information to get you heading in the right direction for homework assignments, research projects, or any other information needs.

But you don't have to be a student to use KnowItNow24x7! The librarians staffing our service are also able to help with any information you might be looking for, whether it be for work, home, or just to answer your curiosity.

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Does my library participate in the service?

There are a variety of levels of KnowItNow24x7 participation:

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How is the service funded?

KnowItNow24x7 is made available free-of-charge to all citizens and residents of Ohio through a Library Services and Technology Act (LSTA) grant from the federal Institute of Museum and Library Services (IMLS) awarded by the State Library of Ohio.

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Who staffs the service?

During regular library open hours, librarians working in public, academic, and special libraries around the state staff KnowItNow24x7 and handle questions as part of their regular duties.

During hours when libraries are closed, librarians working with OCLC QuestionPoint will serve patrons of KnowItNow24x7. QuestionPoint (based in Dublin, Ohio), with over ten years of experience providing virtual reference service, contracts with librarians across the country to handle reference questions. While QuestionPoint librarians chatting with you may be outside Ohio, they have been given access to the same resources available to librarians staffing KnowItNow24x7 within the state to provide consistent, high-quality reference service.

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KnowItNow24x7 Trademarks

KnowItNow24x7 is a registered trademark of the Cleveland Public Library for "providing online interactive librarian services."

KnowItNow Academic

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Additional Information


KnowItNow24x7 was established to provide timely, authoritative answers to factual questions and guidance in conducting personal research using the World Wide Web, library-provided databases, and the collections of libraries staffing the service (referred to as Libraries below).

Every effort is made to provide accurate information; however, the Libraries do not control the content of resources used. The user agrees to hold the Libraries harmless from any claims, losses, damages, obligations, or liabilities relating to the use of information obtained from this service.

The provision of any factual information or materials, and the identification of other web sites that may be useful in obtaining additional information regarding legal or medical issues cannot be construed as advice. Only a professional practitioner can provide specific advice and direction in resolving legal and/or medical issues.

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The Copyright Law of the United States (Title 17, United States Code) governs the reproduction, distribution, adaptation, public performance, and public display of copyrighted material. Responsibility for any possible copyright infringement lies solely with the user; the Library disclaims any responsibility or liability resulting thereof.

Contacting KnowItNow24x7 Administration

If you have further questions or comments about KnowItNow24x7, you may email support (at) knowitnow (dot) org.

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June 2013