About KnowItNow24x7

KnowItNow24x7 is an online reference service for the citizens and residents of Ohio brought to you by the State Library of Ohio and libraries throughout the state. Professional librarians are available to answer your reference questions and to assist you in finding information 24 hours-a-day, 7 days-a-week. The service is one of the busiest of its kind in the United States.


How does the service work?

Any Ohioian may either:

Using either method, librarians will share their expertise and provide high-quality, authoritative websites and online database resources via web addresses within the chat or text conversation.

Patrons may also email themselves a copy of the conversation at any point by clicking on the "envelope" icon on the widget.

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When is the the service service available?

You can chat or text your question to a librarian seven days a week, 24-hours-a-day, including holidays.

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What can the service do for me?

Whether you're a college student needing help with a research paper, a middle school student needing ideas for your science fair project, or anyone looking for suggestions for a good book to read, KnowItNow24x7 is here to help you find what you are looking for. Although KnowItNow24x7 librarians cannot provide tutoring assistance, they can provide authoritative, helpful information to get you heading in the right direction for homework assignments, research projects, or any other information needs.

But you don't have to be a student to use KnowItNow24x7! The librarians staffing our service are also able to help with any information you might be looking for, whether it be for work, home, or just to answer your curiosity.

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How is the service funded?

KnowItNow24x7 is made available free-of-charge to all citizens and residents of Ohio through a Library Services and Technology Act (LSTA) grant from the federal Institute of Museum and Library Services (IMLS) awarded by the State Library of Ohio.

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Who staffs the service?

During regular library open hours, librarians working in public and academic around the state staff KnowItNow24x7 and handle questions as part of their regular duties.

During hours when libraries are closed, librarians working with ChatStaff (our contracted after-hours service) provide professional service.

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KnowItNow24x7 Trademarks

KnowItNow24x7 is a registered trademark of the Cleveland Public Library for "providing online interactive librarian services."


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Additional Information


KnowItNow24x7 was established to provide timely, authoritative answers to factual questions and guidance in conducting personal research using the World Wide Web, library-provided databases, and the collections of libraries staffing the service (referred to as Libraries below).

Every effort is made to provide accurate information; however, the Libraries do not control the content of resources used. The user agrees to hold the Libraries harmless from any claims, losses, damages, obligations, or liabilities relating to the use of information obtained from this service.

The provision of any factual information or materials, and the identification of other web sites that may be useful in obtaining additional information regarding legal or medical issues cannot be construed as advice. Only a professional practitioner can provide specific advice and direction in resolving legal and/or medical issues.

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The Copyright Law of the United States (Title 17, United States Code) governs the reproduction, distribution, adaptation, public performance, and public display of copyrighted material. Responsibility for any possible copyright infringement lies solely with the user; the Library disclaims any responsibility or liability resulting thereof.

Contacting KnowItNow24x7 Administration

If you have further questions or comments about KnowItNow24x7, you may email support (at) knowitnow (dot) org.

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June 2013